Can’t find what you need? Email support@gmhsc.co.uk and we’ll get back to you within 48 hours.
Getting started
How do I sign in?
Open the app and choose Google, Apple or Microsoft. The same sign-in works in every GMHSC app.
Do I need to download anything?
No. Each app works in your web browser. If you’d like an icon on your phone or computer, see Install the apps.
Credits
How do credits work?
Every new account gets some free goes: 2 lessons in Tutor and 2 goes in Coach. After that, you buy credit packs in the GMHSC shop. Each app shows what a button costs before you press it.
Do credits run out?
No. Packs are one-off buys, not subscriptions, and the credits don’t expire.
Can I use Tutor credits in Coach?
No. Each app has its own credits. The shop shows your balance for each.
Something went wrong. Did I lose a credit?
No. If a lesson or plan doesn’t come through, or is stopped by our safety checks, the credit goes straight back.
I bought credits but can’t see them.
Make sure you’re signed in to the shop and the app with the same Google, Apple or Microsoft account. If they’re still missing after a few minutes, email us with the email address you paid with.
Can I get a refund?
Yes, within 14 days of buying, as long as you haven’t used any credits from the pack. See our Terms.
GMHSC Tutor
How do I make a lesson?
Choose a subject, age and topic, then press the button. Your lesson, quiz and diagram are ready in about 15 seconds.
Where are my lessons?
In Saved Lessons, below the lesson form. They’re saved automatically.
How do I join my teacher’s class (or my family)?
Use the join link your teacher or parent sends you, or press Join a Class at the top of Tutor and type in their code.
How do badges work?
Pass 3 quizzes at 80% or more on the same topic to earn your first badge (Achiever), then keep going for Scholar, Master and Fellow. Each badge comes with a certificate you can download.
I’m a teacher. How do I set work for a class?
Buy the Teacher & Trainer pack in the shop, then open the Teacher dashboard. Make a class, share its join code with your pupils, then set work. Making a lesson costs 1 credit (2–3 for longer quizzes), plus 1 credit for each pupil you send it to. Results appear as pupils finish.
GMHSC Coach
What can Coach make?
A drill with a diagram, a full session, a game-day plan, or a mental-skills activity. Pick one, fill in your group’s details, and go.
Where are my plans?
In My library. You can print them or save them as a PDF.
Why did Coach show a support card instead of a plan?
Something you wrote suggested a young person might be at risk. Please talk to your club welfare officer. No credit was taken. See our Safeguarding Policy.
Your account
How do I delete my account?
Sign in to GMHSC Tutor and press Delete Account at the bottom of the page. It deletes your account and your data from Tutor, Coach and the shop straight away, and shows you what will go before you confirm. Or email support@gmhsc.co.uk from your account’s email address and we’ll do it within 30 days. See our Privacy Policy.
I’m worried about something I saw.
Email support@gmhsc.co.uk straight away. If a child is in danger, call 999 first. See our Safeguarding Policy.